Mokosh Gift Card Rules

These rules (the “Rules”) set out the rules for the sale and use of gift cards in the online shop operating at: www.mokosh.pl by its owner – MOKOSH Didiuk sp. k., with its registered office at: ul. Dolna 14, 05-152 Kazuń Nowy, NIP: 1182098062, REGON: 147183340, entered in the register of entrepreneurs kept by the District Court for the City of Warsaw, XIV Commercial Division of the National Court Register, under KRS number: 0000810619, e-mail: biuro@mokosh.pl (“MOKOSH”).

I. DEFINITIONS

1. Customer – any person using the Online Shop.
2. User – the person who has purchased a Gift Card in the Online Shop or any other person who uses the Gift Card.
3. Online Shop – the IT platform administered by MOKOSH, operating at: www.mokosh.pl .
4. Gift Card – a goods voucher stored in digital form, which enables the User to pay for Goods available in the Online Shop.
5. Goods – products that can be ordered in the Online Shop.

II. PURCHASING A GIFT CARD

1. Before proceeding with the purchase of a Gift Card, the Customer declares that they have read the content of these Rules and accept them.
2. The Customer can purchase a Gift Card in the Online Shop after selecting its nominal value and adding it to the basket.
3. After adding the Gift Card to the Basket and providing the data necessary to fulfil the order, the Customer confirms the order by clicking the button: “ORDER AND PAY”.
4. Before making the purchase, the Customer consents to the delivery of the Gift Card before the expiry of the withdrawal period and acknowledges the loss of the right to withdraw from the contract.
5. When placing an order for a Gift Card in the Online Shop, the Customer may use the following payment methods:
a) payment by bank transfer – before receiving the ordered Gift Card, to MOKOSH’s bank account indicated on the Online Shop website;
b) payment by BLIK;
c) online payment by fast transfer or payment card, via the payment page of the operator Shopify Payments.
6. Payment for a Gift Card cannot be made using another Gift Card.
7. MOKOSH issues the Gift Card to the Customer after receiving payment, by sending the Customer the Gift Card redemption code to the email address provided by the Customer when placing the order, within 24 hours of the order date.

III. USING THE GIFT CARD

1. Before proceeding with the use of the Gift Card, the User is obliged to read the content of the Rules and comply with its provisions.
2. A Gift Card purchased in the Online Shop can be used to purchase Goods in the Online Shop.
3. The value of the Gift Card is expressed in zlotys.
4. The Gift Card remains valid for an indefinite period, from the day it is issued to the Customer.
5. The Gift Card can be used multiple times until the initial nominal value of the Gift Card has been spent.
6. The Gift Card cannot be exchanged for cash.
7. The User can use the Gift Card by selecting and adding Goods to the basket on the Online Shop website and entering the Gift Card redemption code in the basket before completing the purchase of the Goods.
8. The amount of funds withdrawn from the Gift Card will correspond to the price of the Goods purchased by the User.
9. Where the price of the Goods purchased by the User using the Gift Card is higher than the amount on the Gift Card, the User will be obliged to pay the difference using another form of payment, indicated in the Online Shop Terms.
10. Where the value of the Goods purchased by the User using the Gift Card is lower than the amount on the Gift Card, the User is not entitled to receive the unspent amount in cash.
11. The current nominal value of the Gift Card remaining after a transaction made with the Gift Card can be used by the User in another transaction.
12. The Gift Card entitles any User who enters the correct code in the basket when ordering the Goods to use it, without the need to verify their identity or their right to use the Gift Card.

IV. LIABILITY

1. The risk of loss of the Gift Card or of loss of data from the Gift Card, in particular the code, passes to the Customer at the moment the Gift Card is issued by MOKOSH.
2. MOKOSH is not liable for the loss or theft of the Gift Card, for the User making the Gift Card data available to third parties, or for the actions of third parties to whom the User has made the data available after the Gift Card was issued by MOKOSH, except where this occurred for reasons attributable to MOKOSH.

V. WITHDRAWAL FROM THE CONTRACT

1. A Customer who is a consumer may withdraw from the contract without giving any reason within 14 days of the Customer, or a third party indicated by them other than the carrier, taking possession of the item, by submitting to MOKOSH a statement of withdrawal from the contract in accordance with Article 27 of the Act of 30 May 2014 on consumer rights. To meet this deadline, it is sufficient to send the statement before it expires. The Customer may submit the statement using the model withdrawal form, which constitutes Appendix No. 1 to the Online Shop Terms.
2. The right to withdraw from the contract does not apply to the Customer in the cases specified in Article 38 of the act indicated in point 1 above, among others for contracts for digital content, if performance of the contract began before the expiry of the statutory withdrawal period with the Buyer’s consent.
3. The Customer consents to the delivery of the Gift Card before the expiry of the withdrawal period and acknowledges that upon delivery of the code they lose the right to withdraw from the contract.

VI. COMPLAINTS

1. MOKOSH undertakes to deliver the Gift Card to the Customer free of defects, in accordance with the contract.
2. MOKOSH is liable to the Customer if the Gift Card sold to the Customer does not conform to the contract.
3. Complaints regarding non-conformity of the Goods with the contract may be submitted, e.g., in person, in writing to MOKOSH’s address or to the email address: sklep@mokosh.pl.
4. MOKOSH will consider and respond to the complaint submitted by the Customer without delay, no later than within 14 days of the day the complaint is submitted.
5. A Customer who is a consumer has the option of using out-of-court complaint handling and redress methods. In particular, the Customer may submit a request to initiate mediation proceedings to the Provincial Inspector of the Trade Inspection or apply to the Permanent Consumer Arbitration Court at the Provincial Inspector of the Trade Inspection with a request to resolve the dispute. The consent of both parties is required to use out-of-court complaint handling and redress methods.
6. A Customer who is a consumer has the option of using help in resolving a dispute with the seller and of obtaining free legal advice or information from the district (municipal) consumer ombudsman or from a social organisation whose statutory tasks include consumer protection, among others the Polish Consumer Association, Consumer Federation.
7. A Customer who is a consumer is also entitled to use the out-of-court method of dispute resolution and redress through the interactive ODR (Online Dispute Resolution) platform, in accordance with Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC.

VII. PERSONAL DATA

Provisions concerning the protection of personal data are included in the Privacy Policy, available at: https://www.mokosh.pl/strona/polityka_prywatnosci

VIII. FINAL PROVISIONS

1. Matters not regulated in the Rules are governed by the applicable provisions of law, among others the Act of 23 April 1964 – the Civil Code, the Act of 30 May 2014 on consumer rights, and the General Data Protection Regulation of the European Union 2016/679 of 27 April 2016 (GDPR).
2. The Gift Card is not an electronic payment instrument or a payment card.
3. A Customer who purchases a Gift Card will receive written confirmation (Accounting Note), which is neither a fiscal receipt nor a VAT invoice.
4. The rules for purchasing Goods in the Online Shop are set out in the Online Shop terms available at: ____________________
5. The Rules are available free of charge on the Online Shop website in a way that allows them to be downloaded, saved and printed.
6. These Rules enter into force on 24.03.2026.