Privacy policy

Last updated: September 9, 2026

Mokosh Albania operates this shop and website, including all related information, content, features, tools, products and services, in order to provide you with a tailored shopping experience (the “Services”). The Mokosh Albania shop is powered by Shopify technology, which allows us to offer you the Services. This Privacy Policy describes how we collect, use and disclose the personal data of you as a person who visits and uses the Services, makes purchases through them or otherwise communicates with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy applies to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing the Services, you acknowledge that you are familiar with this Privacy Policy and understand the principles of collection, use and disclosure of your data described in it.

Personal information we collect and process

When we use the term “personal information”, we refer to information that identifies you or can reasonably be linked to you. Personal information does not include information collected anonymously or information that has been anonymised in a way that makes it impossible to identify you or link it to you. We may collect or process the following categories of personal information, including inferences drawn from it, depending on how you use the Services and where you live, and to the extent permitted or required by applicable law:

  • Contact details include your first and last name, address, billing address, shipping address, telephone number and email address.
  • Financial data include credit card numbers, debit card numbers and financial account numbers, payment card data, financial account data, transaction details, payment methods, payment confirmations and other payment data.
  • Account information includes your username, password, security questions, preferences and settings.
  • Transaction information includes items you view, add to your cart, add to your wishlist, purchase, return, exchange or cancel, as well as past transactions.
  • Communications with us include information provided in communications with us, e.g. when sending an enquiry to customer service.
  • Device information includes information about the customer’s device, browser or network connection, IP address and other unique identifiers.
  • Usage information includes information about the customer’s interactions with the Services, including how and when you use or navigate the Services.

Sources of personal information

We may collect personal information from the following sources:

  • Directly from the customer including when you create an account, visit or use our Services, communicate with us, or otherwise provide us with personal information.
  • Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.
  • From service providers including where we work with them to operate certain technology and where they collect or process your personal information on our behalf.
  • From our partners or other third-party companies

How we use customers’ personal information

Depending on how you interact with us and which Services you use, we may use your personal information for the following purposes:

  • Providing, customising and improving the Services. We use your personal information to provide the Services, including to perform our contract with you, process payments, fulfil orders, remember your preferences and the products that interest you, send notifications related to your account, process purchases, returns, exchanges or other transactions, create, maintain and manage your account, arrange shipping, enable returns and exchanges, enable you to post reviews and create personalised shopping experiences, for example by recommending products related to your previous purchases. This may include using the customer’s personal information to personalise and improve the Services.
  • Marketing and advertising. We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising and promotional communications by email, text message or post, and showing you online ads promoting products or services in our Services or on other websites, including based on items you have purchased or added to your cart or other activity in the Services.
  • Security and fraud prevention. We use your personal information to authenticate your account, ensure secure payments and purchases, detect and investigate potentially fraudulent, illegal, dangerous or malicious activity and take appropriate steps to combat it, and to protect public safety and ensure the security of our services. If you choose to use the Services and register an account, you will be responsible for keeping your account credentials secure. We strongly advise against sharing your username, password and other authentication data with anyone.
  • Communicating with you. We use your personal information to provide you with customer service, answer your questions, provide you with effective services and maintain our business relationship with you.
  • Legal reasons. We use your personal information to comply with applicable law or to respond to legitimate legal process, including requests from law enforcement or government bodies, to conduct investigations or participate in evidentiary proceedings in civil matters, potential or actual court disputes or other adversarial proceedings, and to enforce or investigate potential violations of our terms or policies.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third-party companies for legitimate purposes, in accordance with this Privacy Policy. These circumstances may include:

  • In the case of Shopify, we may disclose data to vendors and other third-party companies that provide services on our behalf (e.g. IT management, payment processing, data analysis, customer service, cloud storage, fulfilment and shipping).
  • In the case of business and marketing partners, to provide marketing services and show you ads. For example, we use Shopify to provide personalised ads through third-party services based on your online activity with different merchants and on different websites. Our business and marketing partners will use your data in accordance with their own privacy information. Depending on where you live, you may have the right not to have your information shared for the purpose of showing personalised ads and marketing based on online activity with different merchants on different websites.
  • When you instruct us to disclose certain information to third-party companies, request it or consent to it, for example for the purpose of shipping products or in connection with the use of social media widgets or login integrations.
  • With our affiliates or within our corporate group.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with obligations under applicable law (including in response to subpoenas, search warrants and similar requests), to enforce applicable terms of service or policies, and to protect and defend the Services, our rights, your rights or the rights of others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information provided as part of the Services will be transferred to and shared with Shopify, as well as third-party companies that may be located in countries other than your country of residence, in order to provide services to you. In addition, in order to secure, develop and improve our business, we use certain advanced Shopify features that include data and information obtained from your interactions with our Shop, with other merchants and with the Shopify platform. To provide you with these advanced features, Shopify may use personal information collected during your interactions with our Shop, with other merchants and with the Shopify platform. In such circumstances, Shopify is responsible for processing your personal information, including for responding to your requests to exercise your rights related to the use of your personal information for these purposes. To learn more about how Shopify uses personal information and about any rights you may have, please visit the Shopify Consumer Privacy Policy section. Depending on where you live, you can exercise the applicable rights regarding your personal data here: Link to the Shopify privacy portal.

Third-party websites and links

The Services may contain links to websites and other online platforms operated by third-party companies. If you move to websites that are not affiliated with us or controlled by us, please review their privacy and security policies and other terms and conditions. We do not guarantee the privacy or security of such websites, nor are we responsible for them. This applies, among other things, to the accuracy, completeness and reliability of the information found on those websites. Information that you provide in public or semi-public places, including information shared on third-party social platforms, may also be visible to other users of the Services and/or users of those third-party platforms without limitation as to its use by us or the third party. Our inclusion of such links does not in itself imply endorsement of the content of such platforms or of their owners or operators, except as explained in the Services.

Children’s data

The Services are not intended for use by children. We do not knowingly collect any personal information about children below the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you can contact us using the contact details below to request its deletion. As of the effective date of this Privacy Policy, we have no actual knowledge of “sharing” or “selling” (as those terms are defined in applicable law) the personal data of persons under 16 years of age.

Security and retention of your data

Please note that no security measures are perfect or impenetrable and we cannot guarantee “complete security”. Moreover, any information sent to us may not be secure in transit. We advise against using insecure channels to send us sensitive or confidential information.

How long we keep your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services to you, meet legal requirements, resolve disputes or enforce other applicable contracts and policies.

Your rights and choices

Depending on where you live, you may have all or some of the following rights related to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in some cases, we may decline your request to the extent permitted by law.

  • Right of access/information. You may have the right to access the personal information we hold about you.
  • Right to erasure. You may have the right to request the deletion of the personal information we hold about you.
  • Right to rectification. You may have the right to request the correction of inaccurate personal information we hold about you.
  • Right to data portability. You may have the right to obtain a copy of the personal information we hold about you and to request that it be transferred to a third-party company in certain circumstances and with certain exceptions.
  • Managing communication preferences. We may send you promotional emails, and you may opt out of receiving them at any time using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, for example about your account or the orders you have placed.

You can exercise any of these rights where indicated in the Services or by using the contact details below. To learn more about how Shopify uses your personal information and the rights you may have, including rights related to data processing by Shopify, please visit https://privacy.shopify.com/pl.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we proceed with your request, in accordance with applicable law. In accordance with applicable regulations, you may authorise a representative to submit requests on your behalf to exercise your rights. Before we accept such a request from a representative, we will require proof that they have been authorised by you to act on your behalf, and we may ask you to confirm your identity directly. We will respond to your request within the time provided by applicable regulations.

Complaints

If you have complaints about how we process personal data, please contact us using the contact details below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details below, or to lodge a complaint with your local data protection authority.

International data transfers

We may transfer, store and process your personal information outside your country of residence.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we rely on recognised data transfer mechanisms, such as the European Commission’s standard contractual clauses or equivalent agreements issued by the relevant supervisory authority in the United Kingdom, unless the data is transferred to a country that has been deemed to provide an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last updated” date and notify you of changes in accordance with applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please contact us by phone or by email at shopify@mokosh.pl