Mokosh Event Ticket Rules

These rules (the “Rules") set out the rules for the sale and use of tickets for the event organised by MOKOSH Didiuk sp. k. with its registered office at: ul. Dolna 14, 05-152 Kazuń Nowy, NIP: 1182098062, REGON: 147183340, entered in the register of entrepreneurs kept by the District Court for the City of Warsaw, XIV Commercial Division of the National Court Register, under KRS number: 0000810619, e-mail: biuro@mokosh.pl (“MOKOSH").

I. DEFINITIONS

1. Customer – the person who has purchased a Ticket in the Online Shop or another person who uses the Ticket.
3. Online Shop – the IT platform administered by MOKOSH, operating at: www.mokosh.pl .
4. Ticket – a bearer ticket stored in digital form, containing a code – the order number – which confirms the right of the authorised holder of the Ticket to attend the Event.
5. Event – the event organised by MOKOSH, for which Tickets are offered in the Online Shop.

II. PURCHASING A TICKET

1. Before purchasing a Ticket, the Customer declares that they have read the content of these Rules and accept them.
2. The Customer can purchase a Ticket in the Online Shop. On the Online Shop website, before the Customer purchases a Ticket, all details of the date and place of the Event are provided, as well as other information about the Event organised by MOKOSH.
3. After adding the Ticket to the basket and providing the data necessary to fulfil the order, the Customer confirms the submission of the order.
4. When placing an order in the Online Shop, the Customer can purchase a larger number of Tickets within a single order.
5. The contract is concluded after the Customer confirms the order, with the obligation to pay the amount due for the Ticket for the selected number of persons.
6. When placing an order for a Ticket in the Online Shop, the Customer may use the following payment methods:
a) payment by transfer – before receiving the Ticket, to MOKOSH’s bank account indicated on the Online Shop website;
b) BLIK payment;
c) online payment by fast transfer or payment card, via the payment page of the operator Shopify Payments.
7. Failure to pay for the order within two days of the Customer’s confirmation of the order will be treated as the Customer’s withdrawal from the contract, and the order will be cancelled automatically by MOKOSH.
8. MOKOSH issues the Ticket to the Customer in electronic form after receiving payment, by sending the Customer the code for using the Ticket – the order number, to the email address provided by the Customer when placing the order, within 24 hours of the date the order was submitted.

III. USING THE TICKET

1. A Ticket purchased by the Customer in the Online Shop can be used for a single entry to the Event for the number of persons indicated on the Ticket.
2. The Ticket entitles the Customer who gives the Organiser, at the entrance to the Event, the code for using the Ticket – the order number – to use it.
3. The Ticket cannot be exchanged for cash.

IV. LIABILITY

1. The risk of loss of the Ticket or of loss of the Ticket data, in particular the code – the order number, passes to the Customer at the moment the Ticket is issued by MOKOSH.
2. MOKOSH is not liable for the loss or theft of the Ticket, for the Customer making the Ticket data available to third parties, or for the actions of third parties to whom the Customer has given the data after the Ticket was issued by MOKOSH, except where this occurred for reasons attributable to MOKOSH.

V. WITHDRAWAL FROM THE CONTRACT

1. The Customer does not have the right to withdraw from the contract, in accordance with Article 38 point 12 of the Act of 30 May 2014 on consumer rights, since the right of withdrawal does not apply to the consumer in respect of contracts for the provision of services in the field of accommodation other than for residential purposes, carriage of goods, car rental, catering, services related to leisure, entertainment, sporting or cultural events, if the contract specifies the day or period of performance of the service.

VI. COMPLAINTS

1. MOKOSH undertakes to deliver the Ticket to the Customer free of defects, in accordance with the contract.
2. MOKOSH is liable to the Customer if the Ticket does not conform to the contract.
3. Complaints may be submitted, e.g., in person, in writing to MOKOSH’s address or to the email address: sklep@mokosh.pl.
4. MOKOSH will consider and respond to the complaint submitted by the Customer without delay, no later than within 14 days of the day the complaint is submitted.
5. A Customer who is a consumer has the option of using out-of-court complaint handling and redress methods. In particular, the Customer may submit a request to initiate mediation proceedings to the Provincial Inspector of the Trade Inspection or apply to the Permanent Consumer Arbitration Court at the Provincial Inspector of the Trade Inspection with a request to resolve the dispute. The consent of both parties is required to use out-of-court complaint handling and redress methods.
6. A Customer who is a consumer has the option of using help in resolving a dispute with the seller and of obtaining free legal advice or information from the district (municipal) consumer ombudsman or from a social organisation whose statutory tasks include consumer protection, among others the Polish Consumer Association, Consumer Federation.
7. A Customer who is a consumer is also entitled to use the out-of-court method of dispute resolution and redress in the form of the interactive ODR (Online Dispute Resolution) platform, in accordance with Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC.

VII. PERSONAL DATA

Provisions concerning the protection of personal data are included in the Privacy Policy, available at: https://www.mokosh.pl/strona/polityka_prywatnosci

VIII. FINAL PROVISIONS

1. Matters not regulated in the Rules are governed by the applicable general provisions of law, among others the Act of 23 April 1964 – the Civil Code, the Act of 30 May 2014 on consumer rights, and the General Data Protection Regulation of the European Union 2016/679 of 27 April 2016 (GDPR).
2. The Ticket is not an electronic payment instrument or a payment card.
3. The Rules are available free of charge on the Online Shop website in a way that allows them to be downloaded, saved and printed.
4. These Rules enter into force on 9.04.2026.